FITNESS REPUBLIC – FAQs
Your FitRep Account
How old do I have to be to use FitRep?
You must be 18 to use FitRep.
How do I create an account?
To create an account, simply sign up on the app using your e-mail. Use a password that is at least 7 characters long and contains numbers and letters.
How do I edit my profile?
You can edit your profile at any time. Simple click “My Profile” and update your information in the fields provided. You can also add a profile picture and link your social media accounts.
How do I make my first booking?
Make sure your location finding services is on to find trainers in your area. Simply select a venue, time, or that works best for you. Click through to book your session and select your payment method. You’ll receive a confirmation e-mail with your booking. Once you are booked, you can chat with your trainer about any questions you may have about your upcoming workout.
How do I chat with a trainer?
Once you’re all booked, you can chat with your trainer and ask any questions you may have about your upcoming workout. You can also request to chat with a trainer at any time under Trainers.
Can I request a specific trainer?
Yes! Simply click on the trainer of your choice on the “maps” area, or search for a trainer using the search function under Trainers. If you’ve used a trainer before, you can go to your history to request the same trainer again.
Who are the trainers?
FitRep works with some of the top personal trainers in Toronto with a wide range specialties and expertise.
What qualifications do FitRep trainers have?
Our trainers are all officially certified. We carefully screen all personal trainers to ensure their information and certifications are up to date.
What happens if there are no trainers available?
It’s rare, but it does happen. Sometimes there are no trainers available in your area or during your preferred time slot. Keep checking back, search for new time slots and dates, or expand your location to find a trainer.
How can I reschedule the time and date of my booking?
To reschedule, simply select your upcoming sessions; click EDIT and choose change the time and date. Then, request a new date with your trainer. You will receive a notification confirming your new session. You can reschedule within two hours of your scheduled training session with no penalty.
How do I cancel my booking?
You can cancel your booking within 24 hours for a full refund. Within 12 hours of your scheduled session, you will be charged partially (50%) for a cancelled session. Last-minute cancellations within two hours of your scheduled session will result in your account being billed for the full amount. Keep in mind, this is for cancellations only – you can request to re-schedule your training session within two hours of your session free of charge.
To cancel, simply click “Cancel This Session” next to your confirmed bookings. You will receive an e-mail notification to confirm. For same-day bookings, you will have 5-minute window immediately after booking to make a cancellation free of charge.
Where do the workouts happen?
The venues will appear on your interactive map as you are booking your session. Select your preferred venue based on the flags on the map. Alternatively, you can choose a venue through your favourite trainer – some trainers are flexible and have more than one venue they like to train. This will depend on the trainer.
If you’d prefer to work out at your condo or home gym, be sure to fill in your address under settings and select, “Can Workout From Home” as an option. NOTE: You must check with your condo board first before scheduling training sessions in a shared gym.
What happens if I’ve scheduled an outdoor session during bad weather? In the rare event that an outdoor workout should be unfeasible due to weather, our trainer will contact you to reschedule your session. You will not be charged.
What happens if my trainer does not show up? FitRep will not bill you If your trainer is a no-show. If your trainer fails to show up to your scheduled session, please contact customer support.
How do I prepare for my workout?
Your trainer will let you know if you should bring special equipment. Otherwise, be sure to wear running shoes, gym clothes and a great attitude.
Can I train if I am injured or hurt?
We ask that you do not schedule a training session if you are recovering from a serious health issue or injury. A message will appear after you book your session asking if you have any specific health concerns. Please take the time to answer this question carefully. Your trainer will use this information to tailor your workout to your specific health needs.
How can I contact my trainer?
Contacting trainers through the app is easy. Request to contact trainer directly using Chats if you have any questions or concerns.
How do I rate my trainer?
As soon as your session ends, an in-app message will appear asking you to rate your trainer. Please take the time to give your trainer a star rating, as well as any comments you might have about your session.
How much does a session cost? The price per session largely depends on your trainer. During your booking process, the app will tell you how much your preferred training session will cost. You will not be charged before booking.
How do I pay for sessions? FitRep is designed to be an entirely cashless experience. You can use any major credit card to pay for your training sessions. Go to settings, select payments and fill out your credit card information. When a session ends, the payment method selected for your trip is immediately charged. A receipt is emailed to you, and your account’s session history is updated with details about the charges.
Are my in-app payments safe?
Yes. We never use your personal information for anything other than paying your trainer.
What should I do if someone asks me to pay outside of the FitRep app?
FitRep will never ask you to pay the cost of a booking off-site or through e-mail. If a Trainer on the FitRep asks you to pay off-site or off-app, please report it to us by e-mail.
If you receive a personal email from anyone (including an firstname.lastname@example.org or any other email@example.com e-mail address) asking you to pay or accept payment off-site, DO NOT REPLY. Please let us know immediately.
Can I book a session for my friends?
Unfortunately, this feature is not available yet. (Stay tuned!)
How do I update or delete a payment method?
Go to your settings and select your payment method. From here you can change your information or delete your cards.
How do I view my receipt?
You can view all previous training receipts in your Payment History. Your receipt will also be e-mailed to you after each session.
I’m not receiving receipts.
Please ensure your email is up to date and contact customer support.
I have a problem with my bill – who do I contact?
Please contact customer support. Our representatives will be happy to assist you with any billing issues. .
FITNESS REPUBLIC – TRAINER FAQs
What are the FitRep trainer requirements?
You must be 18 years old and have an Android or iPhone. You must also have a personal training certification and insurance that is up to date. As part of our approval process, you’ll undergo a certification check, an insurance check, plus a national background check.
How do I become a FitRep Trainer?
To create a Trainer Account, on the app select “I’m A Trainer” and sign up using your e-mail. Use a password that is at least 7 characters long and contains numbers and letters. You will be asked to fill out your professional information – including electronic copies of up-to-date certifications and your insurance papers.
It takes 2-4 business days for our team to screen trainers. You will receive an e-mail notification letting you know when you are officially on board. Congratulations, now you can now begin finding and training new clients through FitRep!
How do I edit my profile?
Your profile is how clients can find you. Go to My Profile and select “edit” to ensure the information is correct and up to date. You can also add a profile picture and link your social media accounts.
Some parts of your profile, like your certifications and insurance documents, will not be editable. You must contact customer support to make updates in these fields.
How do I add my social media accounts?
Go to your settings and select “link my social media accounts” to have them appear on your FitRep app public profile.
How do I select my training locations?
Ensure that you’ve filled out the addresses/venue(s) you can train at on your settings. These will appear on our interactive map for potential clients.
Make sure that your training locations and available time slots are up to date, so that they show up on the map for potential clients. If you can train clients in their condo gyms or home gyms, please select “Can Train At Your Place” as an option.
How do I see my rating and reviews?
Under your profile, you should be able to see your star-rating out of five and your client reviews.
A trainer will receive a booking your request by email / on the app. He or she has up to 24 hours to respond.A trainer can do one of these three things following a booking request: • Confirm the reservation: once the trainer confirms your reservation request, your credit card will be charged. This means that the money provided for training session will be held in escrow until completion of your session.• Decline the reservation: if the trainer cancels a request, no amount will be charged. The authorization for the hold on the client’s credit card will automatically expire after 24 hours. The trainer can decline the pending request for any reason. • No response within 24 hours: similarly, if trainer doesn’t response within 24 hours, no amount will be charged.
How do I see my bookings?
You will receive a notification when a user has booked a session with you. It will tell you where, when, and who you are training. Head over to “My Bookings” or open your Calendar to view your bookings for the day/week/month.
How do I chat with a client?
Once booked, you can chat with your client about any questions you may have about an upcoming workout under Chats.
How can I reschedule a booking?
To reschedule, simply select your upcoming sessions; click EDIT and choose change the time and date. From there, request a new date with your client. Your client must accept the new time slot before it is confirmed. Alternatively, your client may select an alternative date/time to reschedule. Once the client has responded, you will receive a notification and e-mail confirming your new session.
How do I cancel a booking?
You can always cancel any client booking with no penalty. Keep in mind, however, that incurring more than three last-minute cancellations can affect your rating as a trainer. To cancel, simply click “Cancel This Session” and select your reasons for cancelling next to your confirmed bookings. You will receive an e-mail notification to confirm.
How do I set my rate?
You can set your session rate under “settings.”
How do I get paid?
Money is deposited into your account each week automatically. FitRep charges 15% of your base rate before taxes for every session. You must update your profile information with your Automatic Banking Information prior to training.
When do I get paid?
FitRep calculates payments on a weekly cycle, which begins at 4:00 am EST on Monday and goes to 3:59 EST am the following Monday. This means that any session taken on Monday after 4:00 am will appear in the following week’s payment statement. • Monday: Old payment cycle ends and new one begins
• Tuesday: Trainer statements are added to your dashboard.
• Wednesday: Payments are processed in the evenings
• Thursday: Payments are deposited directly into your bank account
How do I track my payments?
You can view all previous training receipts in your Billing History. A copy of each receipt will also be e-mailed to you after each session.
I’m not receiving payments.
Please contact customer support. Our representatives will be happy to assist you with any billing issues
Do I need to pay taxes as Trainer?
As an independent contractor, you’re required to report your income for the year and assess applicable taxes. FitRep cannot provide tax advice. A qualified tax professional or service can help make sure your taxes are filed correctly.
What is my Annual Tax Summary?
Your annual Tax Summary shows your total earnings (gross fares) and other information needed to file your taxes. While this is not an official tax document and FitRep cannot provide tax advice, it may help you and your preferred tax professional file your taxes.
What is the difference between an Annual Tax Summary and a T4/T5?
All Fitrep Trainers are independent contractors. You will not receive a T4 for your earnings with FitRep Monthly and annual tax summaries are available on your FitRep profile to help you and your preferred tax advisor file your taxes. While this is not an official tax document and FitRep cannot provide tax advice, it provides your total earnings (gross fares) and other information needed to file your taxes. .
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